Why is this? How long does it take for the cheques to clear? Do I have to upgrade my Pay to Mobile to a PayID? The card details shown on the receipt provided by a merchant will contain the last four digits of your Virtual rather than your physical... Google keeps all payment information on secure servers. If I don't have biometrics set up on my iPhone, can I still use Siri? How do I use Samsung Pay on my Samsung Gear watch? How do I link my Westpac Online Banking to Google Assistant? How do I notify Westpac if I’m going overseas? What do I do if I haven’t received my PayWear Card? How do I put on the Westpac PayWear Essentials Range Band? Go to Google Play store and download the Westpac Pay app 2. © 2017 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. What is the ‘Monthly Payment Due’ and how is that different from my ‘Minimum Payment Due’ in SmartPlan? How do I know the cheque went through if my phone 'died' whilst submitting it? Can someone else use the Google Assistant to access my Westpac accounts? How can I find the interest earned on my account in the last financial year? How long will it take for the Payee to receive the payment I made to them via the Westpac Keyboard? Can someone else use Alexa to access my Westpac accounts? Which countries is Travel Companion available in? Can I use assistive technology to access my Digital Card details? What is the Digital Safe? Why? Is my Digital Card safe if my phone is stolen? What if the tablet app is not accepting my 4 digit passcode after registering, what do I do? Android, Google Pay and Google Play are trademarks of Google Inc. Mastercard, PayPass and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. What details can I view and manage from Online Banking? What do I do? How do I pay out and close my Personal Loan? What do I need to set or change my PIN online? (Source: Getty, AAP) ... Apple Pay and Google Pay in a move that allows Zip to be used anywhere where the latter three are accepted. As a Business customer, how will Osko® and PayID payments change my bank statement or export? How will my personal information be shared with Google? When the Westpac Banking for iPad app is updated, will I need to reset my 4 digit passcode? Can I add my card to multiple smart devices and wallets? Can a joint account have more than two account holders? How can I customise an invoice number in Biz Invoice? What is a Digital Card Number and how is it different from my Card Account Number? How can I keep my card safe in Apple Pay? Do I need an internet connection to make payments through Google Pay? Are running balances available on Westpac Online Banking? Are mobile payments from my mobile secure? Do I need to use my card PIN with Samsung Pay? How do I know if it is legitimate or fake/scam/spam/hoax? Which phones and devices can I use Fitbit Pay with? How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? Is the face which is used to register for Face ID on the device, the same face which accesses (and unlocks) the Westpac Mobile Banking app? If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards? What happens when I fill in the online form? How do I set up a credit card repayment reminder in Westpac Live Online Banking? How to put a SmartPlan on a balance transfer, How to put a SmartPlan on large purchases, How to put a SmartPlan on a purchase balance. Google Pay works with hundreds of banks and payment providers. What should I do if my phone is lost or stolen? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Garmin Pay? Why do I have to set a PIN for my Digital Card? What if I have 2 banking apps? Where can I find out more information about Google Pay? What do I do. How will I know if it's going to be an Osko® payment when I make a payment? Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear? Can I use the Westpac Banking skill for transfers and payments? What will happen when my card expires? What are the eligible accounts that I can register to make payments using Siri? What do I do if Westpac is still sending mail to the Deceased? Your phone is always with you. Conditions, fees and charges apply. See westpac.com.au/devices to see if your phone is compatible • Sign in with a 4 digit … How do I refresh Quick Balance on my Apple Watch? We use cookies to secure and tailor your web use. Manage Term Deposit online - can I give third party account access to a person/organisation and how do I set it up? What are the permissions I’ll see on my phone and why are they requested by the Westpac Android Mobile Banking App? How do I change the PIN for my Digital Card? Can all funeral expenses be paid out of the deceased available funds? Consider its appropriateness to these factors before acting on it. Do I also need to send the recipient my Account Name? Do I need an internet connection to make Fitbit Pay payments? Will I still be able to view my BT accounts within Westpac Online Banking? How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Which cards are eligible to be added to Google Pay? Why do I need to be identified by Westpac? What if there are no participating Hey You cafes/businesses in your area? Can more than one person use their fingerprint to sign in on the same device? If you make a transaction of over $200 you will be prompted... All branches are open: Does this mean the online keypad will be replaced if my session has timed out? What payment limits apply to Pay to Mobile payments? Can I use my Digital Card details for recurring card payments? Can I use Cardless Cash to get cash to others? How long can I stay signed in to Westpac Online Banking? Westpac to sell its operations in Fiji and PNG. I've registered my PayID, but I want to use it at another bank, what do I do? Quick Tip: when adding your card details to Google Pay, make sure that it is exactly the same as it appears on your plastic card. By continuing to use this site we assume you're ok with our notice. Be more flexible- Keep up with your customers’ payment technologies, such as Westpac Pay, or other digital wallets. Are there any fees and charges associated with Online Banking? What should I do? Can I include a description with in my Siri payment? Can I use the Westpac Banking Action for Google Assistant for general customer service support? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Google Pay? Are all letters going to be sent digitally? What tablet devices is 4 digit passcode available on? Am I eligible for a bank account in Australia? How do I share my BSB and account details? What happens if my camera doesn’t capture my card details? Google Pay works at millions of stores worldwide – anywhere you can make a contactless payment. How do pending transactions affect my balance? By adding eligible debit or credit cards to Google Pay, you can quickly and securely shop in stores and make purchases in apps. What security devices are available in Online Banking? Which cards can I use to make purchases with my mobile? Why can't I select more than $500 for the Cardless Cash amount? By continuing to use this site we assume you're ok with our notice. Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? Will I still receive the credit card repayment reminder if I make an out of cycle repayment? How do I stop receiving paper statements and receive them electronically? A new Token Key is required after a number of purchases are made, a cumulative purchase amount is reached and/or your Token … What do I do if my PayWear Card or complimentary black Keeper included in the Essentials starter pack is faulty? I have power of attorney over the deceased’s accounts, does this still stand after their passing? How will I know I've received a near real-time Osko® payment? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay? I sent an invitation to my joint applicant, but the account isn’t open yet. Do I get signed out of Online Banking automatically when I close the browser? How can I earn and redeem Altitude Rewards? What is a virtual account number and how is it different from my Card account number? Can I add my loyalty or gift cards to my Apple Wallet? Why am I being redirected back to the Mobile Banking app when trying to pay some Payees? Do I need an internet connection to make Garmin Pay payments? Why am I asked to complete verification when I add my card to Apple Pay? What cards can I activate using Westpac Mobile Banking? What happens if I have Card Autopay on my account? What happens if I enter my 4 digit passcode incorrectly more than 3 times? What if I don’t respond to a request for information about the tax residency of my business? How do I remove a card from their Fitbit Pay? Will I still receive calls letters SMS etc whilst assistance is in place? • Accept card payments up to a maximum limit of $7,500 per month. What happens if I scan my fingerprint incorrectly more than 5 times? How to use contactless Always use the same contactless card or linked device to tap on and tap off to ensure you pay the right fare for your trip. Read the Google Pay Terms and Conditions (PDF 680KB) before making a decision and consider if it is right for you. These contactless payment services allow you to use your phone (or other compatible devices) to make tap-and-go purchases at the checkout. Which devices are eligible for the Westpac Keyboard? What happens if my Samsung device is lost or stolen? How long am I able to receive assistance for? My card details have been removed from the Google Pay app. How can I get it using Online Or Mobile Banking? Why can't I deposit into my credit card account like I am used to doing via the branch or ATM? I started opening a joint account but no longer want to proceed. Can I choose the one I want to use for the transaction? How do I find out the status of my replacement credit card? Are there any additional fees for using credit card repayment reminder? What is the ‘Estimated Total Repayment’ of SmartPlan? What is the difference between adding my eligible card from the Westpac App and adding it via the Apple Wallet app? Why do I need to complete verification when adding my card to Google Pay? How do I make a payment with my Fitbit smart watch? How do I transfer between my accounts using Online Banking? There is no fee charged by Westpac to add your card to Google Pay. Which Westpac cards are eligible to be added to Apple Pay? You’ll start at the login screen. How will I know if I have Digital Mail available? How do I authenticate when using the Westpac Keyboard? If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app? How can I set up Samsung Pay on my Samsung Gear device? What's the purpose of the ‘Reference’ field when sending an Osko® payment? How do I know if my payment went through? When can I use Online Banking to manage my Term Deposit? What happens if my device is stolen - will someone be able to access my accounts? Now you can add your eligible cards, plus load your loyalty and gift cards to Google Pay so they’ll be with you always too. What should I do now? What happens if I miss a SmartPlan Repayment? Google Pay can be used wherever contactless payments are accepted. What is the Centsitive Objects Nostalgia Pin? Can I use Westpac PayWear to withdraw cash? Can I make a payment from my Credit Card using Siri? How will my personal information be shared with Garmin? What can I view in my transaction history? What do I do if I have forgotten my password? Which Westpac business accounts are eligible for Osko Payments? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? What is the minimum operating system required to use the app on Apple Watch? How do I access the CHQ/SAV options? Which phones and smart watches can I use Garmin Pay with? How do I know that a PayID belongs to the correct person? 9:30am - 5pm, Fri What happens if I don’t receive an email notification? What is the Centsitive Objects Band + Chain? How do I close my everyday or savings accounts (including DIY Super Working accounts and DIY Super Savings accounts)? Can I use Westpac PayWear with my smart watch? How do I disable or unlink the Westpac Banking Action for Google Assistant from my Westpac Online Banking? Key features • Quick Balance – view your balances and recent transactions for up to 3 accounts, and transfer money between these accounts without having to sign in^ • Sign in with your fingerprint on compatible phones. Where do I find my Digital Mail in Online and Mobile Banking? What are the minimum Mobile Banking app and Hey You app versions required to access the offer? Do I need to let Westpac know if I change my email address? Use your smartphone or tablet to check your balance, transfer funds between your accounts or to a friend or family member. Which mobile devices can I use to see my Digital Card details? What happens if I close my Westpac everyday bank account? What should I do if I think my account has been compromised? What is the credit card repayment reminder? What is BPAY View® and how do I register for it? How do I wear and care for the Centsitive Objects Incognito Pin? My current card is about to expire, when will I be able to view my new Digital Card details? 6 How easy is it to open a … What is the screen that slides out when making a payment? What is Westpac online banking for businesses? I don't remember my Customer ID, where can I find it? I entered the incorrect amount of the cheque when I scanned it, what do I do? Do I need to use my card PIN with Google Pay? How do I know if my mobile payment has been successful? Why does it sometimes take longer than I expect for the cheque to be scanned? How does the Westpac Protect™ SMS Code provide extra protection? What do I do if my PayWear Card has been misplaced or is lost or stolen? What is the Centsitive Objects Incognito Pin? I have an Android device, can I access an Instant Digital Card? What are the new upgraded features of Online Banking? How does Westpac for iMessage differ from using the banking features from within Westpac Live? What are the phrases I can use with Siri? Can I continue to get the benefit of my interest free days on new purchases while I have a SmartPlan on my account? Can I use the same 4 digit passcode that I use to access the Mobile Banking app on my iPhone or Android phone? How do I enable the Westpac Banking skill? How can I identify on my bank statement that my cheque was deposited via the app? What devices are eligible to use Travel Companion? How do I access the mobile cheque deposit feature? How can I backdate manual payments in Biz Invoice? App Store is a service mark of Apple Inc. Android is a trade mark of Google Inc. Westpac Personal Personal Home Everyday banking Home loans Credit cards Personal loans Insurance KiwiSaver Investments FX, travel & migrant Help me with my money Ways to bank Apps Westpac One® CashNav Westpac Pay Westpac One App Terms and … Can I view or change my Daily Payment Limit using Online Banking? Forgot customer ID or password? I need to make a change to my Direct Debit repayments? What happens if the cheque is dishonoured or declined? What do I do now? If my mobile runs out of battery, or I have it turned off, can I still use it to make a contactless transaction? Do I need to re-enrol? What happens if my Android phone is lost or stolen? Is Fingerprint sign in more secure than 4 digit passcode sign in? Can I add my card to multiple Fitbit devices? What do I need to do if I am a US citizen or tax resident? What is my 4-digit passcode for balance requests and how can I add or change it? How do I get an emergency card replacement while I'm overseas? What if the app is not accepting my fingerprint after registering? Tap the app icon to launch. If you’re a full time tertiary student studying in Australia, you’ll pay $0 monthly service fee on the Westpac Choice account for the duration of your studies in Australia (because you’ll have better things to spend your money on than bank fees). Terms and Conditions or Product Disclosure Statement. Set Westpac Pay as your default mobile payment application 5. Why? What is the ‘Monthly Payment Balance’ and how is that different from my normal statement Closing Balance in SmartPlan? If I create a PayID, can people still pay my BSB and account number? Do I need to have my phone nearby to use Fitbit Pay? Is Westpac Keyboard available on all messaging apps? What is a Device Account Number and how is it different from my Card Account Number? Simply hold your Westpac PayTag to any contactless enabled EFTPOS terminal and your payment will be made. I've received a message to call Westpac on the ‘Verification Needed’ screen, why? Afterpay and Westpac have teamed up. What do I do? How do I know I'm on the real Westpac website? Are there any fees or charges for adding my card to Google Pay? With PayID, does this mean I don’t need my BSB and account number anymore? Which phones or devices can I use Google Pay with? Do I need to do anything to get ready to be able to use PayID? What is Apple Pay, where can I find more information on Apple Pay? How does Westpac know that it is my fingerprint? Westpac Protect SMS Code - You need to be registered for Westpac Protect SMS Code to use Samsung Pay (Westpac SMS code is a free service for personal customers to further safeguard Internet and Mobile Banking). What happens to my cards if I delete the app? How does the Westpac Group intend to meet legal obligations under FATCA? Can I use the Westpac Banking Action for Google Assistant for payments with my Westpac accounts? 9:30am - 4pm, Mon - Thurs Are there any fees associated with making an International Payment? Can I use my Digital Card once my physical card has been received? What do I do now? I've deleted the Google Pay app but can still make payments. My loved one has recently passed away. Westpac New Zealand provides online banking, everyday transaction accounts, home loans & mortgages, credit cards, foreign exchange, insurance, savings and investment solutions to kiwis. What key changes might I need to make to our back-end accounting systems to accommodate PayID and Osko payments? 2. Internet connection may be needed to make purchases using Google Pay and normal mobile data charges apply. Can I increase the $20,000 limit which currently applies for a 7-day period? Can I view my Digital Card details in Mobile Banking on my iPad or tablet? What is the Westpac PayWear Essentials Range and how much does it cost? How do I remove my Westpac card from my Samsung Gear device? Can I use Garmin Pay if I am overseas in the same way as I would in Australia? How does the ATM locator connect me to a nearby ATM? Where can I get help with Mobile Banking? Which Westpac corporate accounts are eligible for Osko Payments? Westpac One customers with Mastercard Credit or Debit cards can now make contactless payments on their Android 5.0+ phones using Westpac Pay. What are the interest rates on your home loans? Westpac One is innovative online banking that’s easier, faster and smarter than ever before. Can a Direct Debit transaction overdraw my account? Can I use Fitbit Pay if I am overseas in the same way as I would in Australia? How do I reset my business user password? What does it … Do I still get reward points when I use Apple Pay? Can I get the balance of the $5 Hey You credit refunded from my Hey You account? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Google Pay? How do mobile payments using my mobile work? Why do I need to complete verification when adding my card to Google Pay? Just look for one of these symbols at checkout: Google Pay is available for your eligible debit and credit cards. Can I see my transactions in Apple Wallet? Some branches now open weekends. How does SmartPlan affect my credit card payments? Do the Westpac Group and Hey You share any customer details? What amounts are eligible for SmartPlan (“Eligible Amounts”)? How do I add my eligible card to Apple Pay from the Westpac App? How do I dispute a transaction made using Apple Pay? Can I make a contactless transaction if I am on a call or browsing the Internet? This information does not take your personal objectives, circumstances or needs into account. Garmin Pay means you can leave your cash and cards at home and go wherever your active life takes you. What is required to successfully add a Card to Samsung Pay? I’ve been able to Pay to Mobile for a while. There is no fee charged by Westpac to add your card to Google Pay. How secure is it to set or change my PIN online? Everyday Banking Ways to pay Apple Pay Apple Pay and you're away. Using Apple Pay with your Westpac Mastercard Debit card. Lending criteria apply to approval of credit products. Do I get signed out of Tablet Banking when I close the app? Apple Pay is the easy, fast and safe way to pay in apps and on the web with your eligible Westpac card. Are there additional fees for using Westpac Keyboard? Why? How do I see Quick Balance on my Apple Watch? Simply use the Fitbit app on your smartphone to add your Westpac Mastercard or Visa card to your Fitbit watch. How do I remove existing fingerprints from my iPad? What should I do if I want to deposit a cheque greater $20,000? Google Pay is available for your eligible debit and credit cards. Eligible Mastercard customers can simply download the Westpac Pay app onto their phone from Google Play, then pay for their purchase at a … See westpac.com.au/devices to see if your phone is compatible • Sign in with a 4 digit … This information does not take your personal objectives, circumstances or needs into account. How do I get the Westpac iPhone or Android Phone app for Mobile Banking? I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. Is it possible to change the ATM / EFTPOS limits on my Handycard? What accounts can Pay to Mobile payments recipients collect payment into? Can I use Samsung Pay as a backup when my card is blocked or reported lost/stolen? If I am going overseas, will I be protected? Can my additional card holder add their card to Apple Pay? Should I close the accounts of the deceased? When adding your card Google will preauthorise a small amount... Do I need an internet connection to make payments through Google Pay? My physical card has expired. Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in? If I’ve reported a fraudulent transaction on my card, will I still be able to use my Digital Card details? How will my personal information be shared with Fitbit? My Westpac Handycard does not have a CVC, what can I do? Pay with your phone With your choice of wallets you can now carry your eligible Westpac cards with your smartphone. Just tap, pay and be on your way. How long does the $5 Hey You credit offer run for? Why doesn’t the card number on the merchant’s receipt match my physical card number? What measures can I take to protect my information? Not recommended on public or shared devices Sign in. I don't recognise a Direct Debit transaction. What do I do if my Global Currency Card is lost or stolen? How can I get the $5 Hey You credit offer if I don't have the Hey You app installed on my mobile? You can apply to borrow up to $50,000 unsecured – or maybe more, depending on your circumstances. Authenticate your account using your Westpac One login details 4. Can I stop the Travel Notifications from being sent to my Apple Watch? If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? What information am I sharing with Apple via Siri? Which financial institutions offer NPP services? Are the Fitbit Pay transaction limits and PIN the same as my physical Card? Quick Tip: when adding your card details to Google Pay, make sure that it is exactly the same as it appears on your plastic card. How do I stop payments to my PayID or de-activate my PayID? Can I use Apple Pay while I’m overseas in the same way I do in Australia? Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? Why hasn't my mobile payment gone through? These may change or we may introduce new ones in the future. Is my PayID going to be automatically created? How do I move between Westpac Keyboard, the Android keyboard and other third party keyboards? What should I do if I have issues creating a PayID or making or receiving PayID payments? Can I add multiple cards to my Garmin smart watch? Can I activate my card on mobile without using my camera? How do I change my SMS Code mobile number? How do I wear and care for the Centsitive Objects Slimline Keeper? Can mail preferences be selected for individual accounts? Great for small businesses on the move that need the flexibility to take the sale to customers. Will I still be able to make payments if there is no mobile network reception? With Google PayTM, your phone is your new wallet. Google Pay requests a token (or series of tokens) from the Scheme Provider to authorise transactions using your Virtual Account Number ("Token Key"). Can I get a replacement card online? Does the Apple Watch work with the Westpac Banking for iPad app? How do I make a Pay Anyone payment using Online Banking? Because help is what we do. How do I make a contactless transaction using my mobile? How do I disable or unlink a Westpac account from the Westpac Banking skill? What is the Foreign Accounts Tax Compliance Act (FATCA)? Why have I been contacted about this change? Will mobile payments work if I have a case on my mobile? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay? How will my personal information be shared with Samsung? Do I still get reward points when I use Garmin Pay? Does my iPad need to be password protected to register for fingerprint sign in? Westpac Pay is the quick, easy and secure way to pay for everyday items. Which cards are eligible for a Digital Card? Where can I find the $5 Hey You credit offer T&Cs? Westpac Pay by Westpac New Zealand Similar Play App Stats is the most popular Google Play Store Optimization & SEO tool. What is the Westpac Banking Action for Google Assistant? Why? How can I export a detailed transaction history? With an EFTPOS terminal you have the capability to: Accept cards- Accept all major New Zealand EFTPOS, debit and credit cards, as well as UnionPay and international credit and debit cards. • Pay … Can I report a lost or stolen card from Online Banking? A page in Westpac Online Banking doesn’t look right, looks or behaves strangely, or has additional unfamiliar fields. What happens if my application for financial hardship is declined? My physical card has expired. I deposited a cheque using my mobile but it was rejected, why? Is it possible to change a scheduled payment? How do I change my credit card repayment reminder preferences in Westpac Live Online Banking? What are the permissions I’ll see on my phone and why are they requested by the Westpac iPhone Mobile Banking App? I scanned a cheque yesterday but it’s still not showing in my account today. Can I add multiple cards to Apple Pay on my device? 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Into other apps / screens on my phone becomes lost or stolen do both account have... Can not accept Osko payments a transaction to verify the cards you add authorise?!

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